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START WITH THE FREQUENTLY ASKED QUESTIONS!
GENERAL QUESTIONS
Nellicious is a community platform that connects locals with travelers from all over the world. Nellicious specializes in country-specific food tasting tours, from traditional cuisine, over tours for sweet tooth, fishlovers, vegetarians to wine- and beertastings.
The tours are offered by local foodies to similar-minded travellers, who wish to experience the flavours of a certain area they are visiting and wish to be accompanied by an enthusiastic local host, to learn about traditional and modern local cuisine, tastes and flavors and through this about the mentality, culture and history of the nation and hear about local life and personal experiences.
The platform connects local hosts with thousands of travelers in search of more authentic travel experiences, giving them a unique opportunity to experience a city as a local would. We start with our tours in Budapest, the bubbling capital of Hungary and will expand to other locations with time given.
We pick our locals very carefully. They need to have an affinity to local food and traditions, enjoying to share their love for food with similar minded, they need to be communicative and multilingual in order to give travellers an unforgettable experience in the hosting country.
BOOKING
Choose your tour, the date and time and pick your favorite local. Only locals are shown for bookings, who are available for your requested date and time.
Before booking, you can even contact a local via the communication system of our platform if you have any questions or specific wishes. After the booking is placed by you and confirmed by the local,, both of you receive each other’s contact details, in order to stay in touch until the date of the experience.
No, the prices you see on the website are the prices you pay as a guest. No additional fees are applied.
You can pay for your activity with a credit card or through PayPal. We accept all cards that are accepted through PayPal’s service. Alternatively you can go to PayPal’s website to see the specific conditions of their service. Please note that fully secure card payments can be made through PayPal (note: you do not need to create an account to use Paypal to pay for your activity).
If you have any questions you can contact PayPal or us on info@nellicioustravels.com.
We understand that you want to communicate with locals before making an activity reservation, which is why, in the interest of safety, we have created an internal system of messages within Nellicious. You can contact a local at anytime if you go to their profile.
To ensure the security and privacy of our users, communication between locals and travelers are strictly made within the website.
If a local cancels the booking or does not show up this is very inconvenient. In this case the full amount will be refunded to you. Please, note that cancellations by locals are taken very seriously since they can create problems for your travel plans. Also, they affect the reliability of our site which we work very hard to maintain. For this reason, we penalize locals when they cancel.
The refund will be processed through the same payment method that you chose during your booking following the general procedures of Nellicious outlined in our Cancellation Policy. You will receive a refund for the full amount of the reservation within 24 to 48 hours from the cancellation. Note that once your money is refunded, it may take a few days to clear in your account, depending on the day of the cancellation and your bank’s policies.
TRUST AND SAFETY
We pick our local hosts very cautiously. To ensure safe and trustworthy experiences we have created an extensive network of ”testers”. Each new local will be visited and checked by one of our Nellicious-testers. They will check the location, take professional pictures, meet the local and approve the experience.
Reviews are very important to the users of Nellicious. You can only review an experience you’ve booked. You will be asked to review your experience with a local after it has taken place. By reporting bad and rewarding great locals and experiences you are able to help improving the quality of the offers and give guarantees for other guests.
The main reason we try to keep communication and transactions on Nellicious is for your safety. We strive to create a community marketplace that brings security and trust to the forefront, and keeping your communication and transactions on Nellicious is vital to achieving this.
Private messaging for travelers and locals, a secure payment system, and user flagging are just a few examples of tools we offer to create trust and safety in our community.
But wait, there’s more. By conducting your transactions on the site, you have access to our Nellicious support team: info@nellicioustravels.com.
